FAQs
Orders & Payments
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, JCB, Discover, debit cards, and Apple Pay.
HOW DO I APPLY A PROMO CODE TO MY ORDER?
Enter your promo code in the “Discount” box at checkout. At this time, we can only accept one promo code per order. Promo codes cannot be added to an order after it has been placed or applied to a previous purchase. We do not honor price adjustments on items purchased before a promotion. Promo codes have no cash value.
WHEN WILL MY ORDER SHIP?
Orders are shipped 1-3 business days after they are placed. We do not process or ship orders on weekends or major holidays. Kindly note that processing and shipping times may be longer during times when we are experiencing a higher volume of orders including during sales, promos, or holidays.
CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, we are unable to modify an order once it has been placed, including changing the shipping address, adding items to an order, and removing items from an order. Instead, you would need to cancel the order and replace it with the correct items and information. Please contact hello@dear-body.co as soon as possible with your order number. Orders that have already shipped cannot be canceled.
Shipping
WHAT SHIPPING METHODS DO YOU OFFER?
Orders are shipped via USPS Priority or FedEx Ground.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will receive a shipment confirmation email with a tracking number. Kindly note that the tracking status may take 24 hours to update and show any shipping movement or progress.
THE TRACKING SHOWS THE ORDER WAS DELIVERED, BUT I DIDN’T RECEIVE IT. WHAT SHOULD I DO?
Dear Body is not responsible for any lost or stolen packages once proof of delivery is generated by the shipping carrier. We are unable to refund or replace orders that appear as “Delivered” in tracking.
Orders are shipped to the shipping address that is provided by the customer at checkout. Dear Body is not responsible for any errors including incomplete, incorrect, or undeliverable addresses. In such cases, the customer will be liable for any and all costs, charges, and fees incurred in returning and reshipping an undeliverable shipment, unless the shipment was undeliverable due to the fault of Dear Body. Dear Body is not responsible for returned packages that have failed to be picked up by the customer at the local destination post office or mail room. Original shipping costs will not be refunded. Orders that must be reshipped due to customer error are not eligible for the free shipping promotion.
If the tracking indicates that your order has been returned, please reach out to us at hello@dear-body.co with your order number so we can assist further.
DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?
Yes, we ship to PO Boxes and APO/FBO addresses via USPS Priority.
DO YOU SHIP WORLDWIDE?
We only ship our products within the USA at this time.
Returns & Exchanges
WHAT IS YOUR RETURN & EXCHANGE POLICY?
Due to the handcrafted nature of our line, we do not offer exchanges or returns. All sales are final.
We apologize that you received a damaged item. Please reach out to us within 2 days of receiving your order. Please save all contents of the shipment. We will need your name, order number, and a photograph of each damaged item to proceed with a damage claim. Once we have received your inquiry, we will review it and be in touch with next steps. Claims can be submitted through our Contact Form or emailed to hello@dear-body.co.
Something Else?
Reach us by filling out our Contact Form or email us at hello@dear-body.co. We will be in touch soon.